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Request a Return Material Authorization Number |
Whether you have a unit in need of repair, or need to return a product, you must request a Return Material Authorization Number (RMA).
You can request an RMA in one of two ways:
- Call 1-800-423-8870, ext. 300 to speak with a Customer Service Representative.
- Complete our online RMA/Warranty Check Request Form . One of our Customer Service Representatives will respond to your request within 24 hours.
Please note the following:
Product Repairs
Returned Product
Factory Services Return/Repair Address
Product Repairs
If your unit is still within its 2-year warranty, it will be repaired at no charge, unless it has been damaged through abuse, negligence, unauthorized repair or accident, in which case a $40 fee would apply to pneumatic units and a $45 fee would apply to electronic units.
If your unit is out of warranty, the following flat repair fees apply:
| Type of Unit |
Flat Fee |
| Pneumatic (Bonsai®, Cypress, Oxy2) |
$75 |
| Electronic (Lotus®, Oxymatic®, Sequoia) |
$85 |
Returned Product
Products in good working order may be returned to CHAD Therapeutics for a 20% restocking fee if the following conditions are met:
- The product remains unopened.
- The product is returned within 45 days of the date of shipment.
Factory Services Return/Repair Address
All repairs and returns must be clearly marked with an RMA on the outside of the box and shipped to:
CHAD Therapeutics
2900 Horseshoe Drive South
Suite 100
Naples, FL 34104
RMA#:_____________________________
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